338 Reviews Found
Confirmed Service Customer
During an oil change the Tech noticed an issue with the oil cooler and lines. Made an appointment and arranged a loaner car. Work was completed within the estimated time.
Peter N.
NUTLEY
Business Response
We appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Was this review helpful?
Confirmed Sales Customer
Very easy purchase for my 2025 SLT Sierra. Mike in sales was great to deal with and very knowledgeable. Franks GMC still has the personal touch.
Glenn C.
WOOD RIDGE
Business Response
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
Was this review helpful?
Business Response
Hi, thank you for your kind words and positive feedback about our team! We truly appreciate you taking the time to let us know how we did. We look forward to assisting you again in the future. Take care!
Was this review helpful?
Confirmed Service Customer
This dealership has great people who know what you need and keep you informed all the way through your appointment. My truck Newman update. The service manager said they will take care of it right away. He also said it would take a little while I appreciated his honesty on time and went to look at new vehicles while I waited.
Edward W.
LYNDHURST
Business Response
We appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Was this review helpful?
Business Response
Hi there, thank you; we appreciate your feedback! We want to sincerely thank you for choosing Frank's GMC and we hope to see you again soon!
Was this review helpful?
Business Response
Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
Was this review helpful?
Business Response
Thanks, Anthony! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you have any further questions, please don't hesitate to reach out!
Was this review helpful?
Confirmed Sales Customer
The most courteous and respectful staff i have ever encountered. worked hard to give me a great deal with quick organized transfer
Domenick C.
PORT CHESTER
Business Response
Thank you so much for your feedback, Domenick! Our team is dedicated to delivering excellent service, and it’s gratifying to hear that we’re achieving that. We can’t wait to welcome you back on your next visit! Take care!
Was this review helpful?
Business Response
Hi Robert! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you have any further questions, please don't hesitate to reach out!
Was this review helpful?
Confirmed Service Customer
Got there at 8:40 for an Oil change Finally got into my truck at 10:25. Just thought it was a bit too long. Its possible that service was busy.
Jay A.
NORTH ARLINGTON
Business Response
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
Was this review helpful?
Business Response
Hello Robert! We truly appreciate your excellent rating. Thank you for taking the time to share your feedback about your recent visit. Take care!
Was this review helpful?
Confirmed Service Customer
great people great service I would recommend Franks GMC to anyone who asks
Douglas D.
RAMSEY
Business Response
Thank you so much for your kind words! We're thrilled to hear you had a great experience with us at Frank's GMC. Your recommendation means a lot, and we look forward to serving you and your friends in the future!
Was this review helpful?
Confirmed Service Customer
The service Manager Joe and his team always make my visits extremely comfortable and quick. Javier is a dream to work!!. Super knowledgeable and professional
Weston R.
EAST ORANGE
Business Response
Hi, thanks for your kind comments about our staff! We sincerely thank you for the positive review, and look forward to seeing you again soon!
Was this review helpful?
Confirmed Service Customer
Very well customer service and great communication.
Ryan R.
WESTWOOD
Business Response
Hi there, thank you; we appreciate your feedback! We want to sincerely thank you for choosing Frank's GMC and we hope to see you again soon!
Was this review helpful?
Confirmed Service Customer
Great staff. As their sayng goes they treat you like family
Charles O.
SECAUCUS
Business Response
Thank you for your kind words! We're so glad to hear that you feel well cared for and valued. It's important to us to treat you like family, and we look forward to continuing to provide you with excellent service!
Was this review helpful?
Confirmed Service Customer
They informed us of a leak under the engine while completing an oil change. We made an appointment for service, brought the truck in and had it repaired in a day. They were very helpful, drove me home, and called me once the job was complete.
Kathleen O.
RUTHERFORD
Business Response
We appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Was this review helpful?
Confirmed Service Customer
It was seemless. I was treated as if I was an old friend.
Christopher K.
LINCROFT
Business Response
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
Was this review helpful?
Confirmed Service Customer
The service department is absolutely amazing!!! They had a loaner car for me. They gave me updates on the car and even dropped it to my house when the work was done. Matthew is so kind and helpful. I absolutely love dealing with them.
Tracey S.
NUTLEY
Business Response
Hi there, we are very happy to have provided you with such a positive experience! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
Was this review helpful?
Confirmed Sales Customer
Mark was very helpful with my purchase. I wanted a specific color and he found what I wanted and also got me whatever discounts were available to me. I have been working with Mark on many purchases and he is courteous, helpful and knowledgeable.
Sharon P.
KEARNY
Business Response
Hi, we're happy you found our staff to be so supportive during your experience here at Frank's GMC! We sincerely value your business and look forward to your next visit!
Was this review helpful?
Business Response
Hi! Thank you for taking the time to leave us this information about your recent visit. We hope to be of service to you again in the future. Take care!